Terms & Conditions

Effective Date: September 2026
Last Updated: September 2026

These Terms and Conditions (“Terms”) govern the use of the Unique Star Home Care Solutions website and provide general terms concerning our services.

By using this website, you agree to these Terms.

Clients receiving services from Unique Star Home Care Solutions may also be required to enter into a separate written Client Service Agreement or Service Plan. Where applicable, that agreement will contain the specific services, schedules, responsibilities, rates, payment requirements, and other terms applicable to the client’s care.

1. Our Services

Unique Star Home Care Solutions provides non-medical home care and support services, which may include:

  • Personal Care & Daily Living Assistance

  • Companionship & Emotional Support

  • Homemaking

  • Meal Preparation

  • Medication Reminders

  • Alzheimer’s & Dementia Support

  • Respite Care

  • Hourly Care

  • Daily Care

  • Live-in Care

  • Overnight Care

The exact services available to an individual depend on their needs, service plan, caregiver availability, and the services Unique Star Home Care Solutions is legally authorized to provide.

2. Non-Medical Nature of Services

Unless expressly provided through an appropriately licensed entity or professional, Unique Star Home Care Solutions provides non-medical home care services.

Our homemaker-companion caregivers do not provide medical or nursing services, including diagnosing medical conditions, prescribing medications, administering medications or injections, performing physical therapy, taking blood pressure as a medical service, providing wound care, or performing other services requiring professional healthcare licensure.

Clients requiring medical or skilled nursing services should obtain those services from an appropriately licensed healthcare provider.

3. Client Assessment and Service Plan

Before services begin, we may conduct an assessment to understand the client’s needs, preferences, routines, home environment, and requested assistance.

Where required, a written Client Service Agreement or Service Plan will be provided describing matters such as:

  • Services to be provided

  • Service schedule

  • Duration or term of services

  • Applicable fees and costs

  • Caregiver duties

  • Responsibilities of the client and agency

  • Applicable policies

  • Complaint procedures

  • Other required terms

Clients and/or their authorized representatives are responsible for reviewing the agreement carefully and providing accurate information.

4. Changes in Client Needs

Clients and their representatives should promptly notify Unique Star Home Care Solutions about significant changes that may affect the safe or appropriate provision of services.

This may include significant changes in:

  • Mobility

  • Medication routines

  • Behaviour or cognitive condition

  • Living arrangements

  • Assistance requirements

  • Safety risks

  • Emergency contacts

Where a client’s needs exceed the services we are authorized or equipped to provide, we may recommend that the client contact an appropriate healthcare or other professional provider.

5. Medication Reminders

Where included in the client’s service plan and legally permitted, caregivers may remind clients that it is time to take their medication.

Medication reminders do not constitute medical advice or medication administration.

Caregivers providing non-medical homemaker-companion services will not administer medication, prescribe medication, change dosages, provide injections, or independently make medication-related medical decisions.

Questions concerning medication should be directed to an appropriately licensed healthcare professional.

6. Alzheimer’s and Dementia Support

Our Alzheimer’s and dementia services are intended to provide non-medical support, companionship, supervision, assistance with daily routines, and other permitted services.

These services do not replace medical diagnosis, treatment, skilled nursing care, or professional mental or behavioral healthcare.

7. Caregiver Assignment

We aim to provide reliable and consistent caregivers whenever reasonably possible.

However, we cannot guarantee that the same caregiver will always be available.

Illness, leave, emergencies, scheduling conflicts, changes in client needs, or other circumstances may require us to assign a different suitable caregiver.

8. Scheduling

Services may be arranged on an hourly, daily, overnight, live-in, temporary, or recurring basis depending on availability and the client’s service agreement.

Schedules should be agreed upon before services begin.

Requests for additional hours or schedule changes are subject to caregiver availability and may result in additional charges.

9. Live-in Care

Live-in care does not necessarily mean that a caregiver continuously performs active duties for 24 consecutive hours.

Caregiver working periods, sleep periods, meal periods, breaks, responsibilities, accommodations, and other conditions will be established according to the applicable service agreement and applicable employment and other laws.

10. Overnight Care

Overnight care may provide supervision and agreed assistance during nighttime hours.

The specific responsibilities of an overnight caregiver will be identified in the client’s service plan.

11. Fees and Payment

Service rates, billing schedules, deposits, payment methods, and other applicable charges will be communicated to clients before services commence and/or included in the Client Service Agreement.

Clients or their financially responsible representatives agree to pay charges according to the applicable agreement.

Changes to service schedules or levels of assistance may result in changes to fees.

12. Insurance Coverage

Clients are responsible for confirming whether services provided by Unique Star Home Care Solutions are covered by private insurance, long-term care insurance, government benefits, or another third-party payer.

We do not guarantee that services will be covered or reimbursed by any insurer or third party unless expressly agreed otherwise.

13. Cancellations

Cancellation requirements, minimum notice periods, and applicable cancellation charges will be specified in the Client Service Agreement or applicable cancellation policy.

Clients should notify us as soon as possible when scheduled services need to be cancelled or changed.

14. Client Responsibilities

Clients and their representatives agree to:

  • Provide accurate information relevant to services.

  • Notify us about significant changes affecting care.

  • Maintain a reasonably safe working environment.

  • Treat caregivers and employees respectfully.

  • Inform us of known hazards.

  • Secure dangerous items where appropriate.

  • Provide agreed supplies or equipment.

  • Follow applicable payment arrangements.

  • Communicate concerns promptly.

15. Safe Working Environment

We reserve the right to review, modify, suspend, or terminate services where conditions create an unreasonable risk to a client, caregiver, employee, or other person.

Unsafe conditions may include violence, threats, harassment, dangerous animals, weapons, illegal activity, unsafe equipment, serious environmental hazards, or other significant safety risks.

Any action taken will be subject to applicable contractual and legal obligations.

16. Emergencies

Unique Star Home Care Solutions is not an emergency medical service.

For medical or life-threatening emergencies, call 911.

If an emergency occurs while a caregiver is present, the caregiver may take reasonable action consistent with agency procedures, including contacting 911, the client’s emergency contact, agency management, or other appropriate persons.

17. Background Checks

Unique Star Home Care Solutions conducts caregiver screening and background checks as required by applicable Connecticut law and agency policies.

We are committed to maintaining appropriate hiring and screening practices for individuals providing services to our clients.

18. Client Privacy and Confidentiality

We respect the privacy and confidentiality of our clients.

Personal information will be handled in accordance with our Privacy Policy, applicable service agreements, and applicable law.

19. Complaints

Clients and their authorized representatives are encouraged to contact Unique Star Home Care Solutions promptly regarding concerns about services or caregivers.

Our Client Service Agreement will provide information regarding the process for submitting complaints.

We will review complaints and take appropriate action based on the circumstances and applicable requirements.

20. Gifts and Gratuities

Any gifts, tips, or gratuities offered to caregivers or other employees are subject to Unique Star Home Care Solutions’ applicable gifts and gratuities policy.

Clients should refer to their Client Service Agreement or contact us for information regarding this policy.

21. Personal Property

Clients should take reasonable precautions to safeguard cash, jewellery, financial information, documents, and other valuable belongings.

Any concern regarding missing, damaged, or mishandled property should be reported promptly to Unique Star Home Care Solutions so the matter can be reviewed.

22. Website Information

Information available through this website is provided for general informational purposes.

Website information should not be considered medical, nursing, legal, financial, or other professional advice.

Use of this website does not, by itself, establish a caregiver-client relationship.

23. No Medical Advice

Nothing on our website should be interpreted as medical advice, diagnosis, or treatment.

Always consult an appropriately qualified healthcare professional regarding medical conditions, medications, diagnoses, or treatment decisions.

24. Intellectual Property

Unless otherwise indicated, original text, graphics, branding, logos, design elements, photographs owned by us, and other original materials on this website are owned by or licensed to Unique Star Home Care Solutions.

Such materials may not be reproduced, distributed, modified, republished, or commercially exploited without authorization except as permitted by applicable law.

25. Third-Party Websites

Our website may contain links to third-party websites.

Unique Star Home Care Solutions does not control independent third-party websites and is not responsible for their content, security, privacy practices, availability, products, or services.

26. Limitation of Website Liability

To the fullest extent permitted by applicable law, Unique Star Home Care Solutions does not guarantee that this website will always be available, uninterrupted, error-free, or free from harmful components.

Nothing in these Terms is intended to waive, exclude, or limit any liability, consumer protection, or other right that cannot lawfully be waived or limited.

27. Termination of Services

Services may be terminated according to the terms contained in the applicable Client Service Agreement.

Unique Star Home Care Solutions may also take appropriate action where there are serious safety concerns, abuse or harassment of caregivers, unlawful activity, persistent failure to make required payments, material breach of an agreement, or circumstances in which we can no longer safely or lawfully provide the required services.

Termination will be handled in accordance with applicable law and contractual requirements.

28. Changes to These Terms

We may modify these Terms periodically to reflect changes in our website, services, policies, or applicable requirements.

Updates will be posted on this website with a revised “Last Updated” date.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Connecticut and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in these Terms is intended to waive rights or protections that cannot lawfully be waived under applicable law.

30. Contact Information

Questions regarding these Terms or our services may be directed to:

Unique Star Home Care Solutions

Email: info@ustarcare.com

© 2026 Unique Star Home Care Solutions. All Rights Reserved.