Privacy Policy

Effective Date: September 2026
Last Updated: September 2026

Unique Star Home Care Solutions (“Unique Star,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request information, inquire about our services, or receive services from Unique Star Home Care Solutions.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

  • Full name

  • Mailing or residential address

  • Email address

  • Telephone number

  • Date of birth or age, where appropriate

  • Emergency contact information

  • Information about family members, guardians, or authorized representatives

  • Information submitted through website contact forms

  • Requested care services

  • Care schedules and preferences

  • Mobility and daily living assistance requirements

  • Dietary preferences or requirements

  • Relevant health or care-related information voluntarily provided to us

  • Billing and payment information

  • Communications between you and our staff

  • Feedback, complaints, or service-related information

Our website may also automatically collect certain technical information, including IP address, browser type, device information, pages visited, and cookie information.

2. How We Collect Information

We may collect information when you:

  • Visit our website

  • Submit an online form

  • Call, email, or otherwise contact us

  • Request a consultation

  • Request services for yourself or another person

  • Complete an assessment or service agreement

  • Communicate with our caregivers or administrative staff

  • Make a payment

  • Provide feedback or submit a complaint

We may also receive information from an authorized family member, guardian, representative, or other person assisting an individual in arranging care.

3. How We Use Personal Information

We may use information to:

  • Respond to inquiries

  • Determine appropriate non-medical care and support needs

  • Develop and maintain service plans

  • Schedule caregivers

  • Deliver agreed services

  • Communicate with clients and authorized representatives

  • Maintain client and service records

  • Process payments and invoices

  • Manage appointments and schedules

  • Respond appropriately to emergencies

  • Address questions, concerns, and complaints

  • Improve our services

  • Operate and secure our website

  • Maintain appropriate administrative records

  • Meet applicable legal, regulatory, and contractual obligations

We seek to use personal information only for legitimate purposes related to our operations and services or as otherwise permitted or required by law.

4. Care-Related and Sensitive Information

Because of the nature of home care services, clients or their authorized representatives may provide information relating to mobility, disabilities, memory conditions, medications, dietary requirements, daily routines, or other care needs.

We treat such information with additional care and limit access to personnel who reasonably need the information to provide or coordinate services.

Unique Star Home Care Solutions provides only those services it is legally authorized and appropriately registered or licensed to provide.

5. Medication Information

Clients may provide information concerning their medication schedules when relevant to their care.

Where permitted within the scope of services offered by Unique Star Home Care Solutions, caregivers may provide reminders that it is time for a client to take medication.

Unless Unique Star Home Care Solutions holds the appropriate authorization or licensure required by applicable law, caregivers do not administer medication, prescribe medication, modify dosages, or provide medical advice.

Clients should direct medication-related medical questions to an appropriately licensed healthcare professional.

6. How We May Share Information

We do not sell personal information.

We may disclose information where reasonably necessary to:

  • Employees and caregivers involved in providing services

  • Authorized family members or representatives

  • Service providers supporting our business operations

  • Payment processors

  • Accountants, attorneys, insurers, or other professional advisers

  • Emergency responders when necessary

  • Government or regulatory authorities when required by law

We may also disclose information when reasonably necessary to protect the safety, rights, or property of a client, caregiver, employee, or another person, subject to applicable law.

7. Confidentiality

Our caregivers, employees, contractors, and authorized representatives are expected to respect the confidentiality of client information.

Access to client information is limited according to legitimate operational, care, administrative, safety, and legal needs.

8. Data Security

We use reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide requested services

  • Maintain appropriate client records

  • Meet legal and regulatory requirements

  • Resolve complaints or disputes

  • Maintain financial and business records

  • Enforce applicable agreements

Information that is no longer reasonably required may be securely deleted, destroyed, or anonymized, subject to applicable record-retention requirements.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies for essential functionality, security, analytics, preferences, and improving website performance.

Visitors may be able to control cookies through their browser settings. Disabling certain cookies may affect the functionality of portions of the website.

11. Third-Party Services and Links

Our website may contain links to independent third-party websites or use third-party services.

We are not responsible for the privacy, security, availability, or content practices of independent third parties. Visitors should review the privacy policies of third-party websites and services they use.

12. Connecticut Privacy Rights

Connecticut residents may have certain rights concerning their personal information under applicable Connecticut privacy laws.

Depending on the law’s applicability and subject to applicable exceptions, these rights may include requesting access to, correction of, or deletion of certain personal information and obtaining additional information regarding how personal information is processed.

Requests regarding personal information may be submitted using the contact information below.

We may need to verify your identity and, where applicable, your authority to act on behalf of another individual before processing a request.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization.

Where information regarding a minor is necessary in connection with services, we will handle the information in accordance with applicable requirements and obtain authorization from a parent, guardian, or other authorized representative where required.

14. Emergency Situations

Where reasonably necessary to protect an individual’s health or safety, we may provide relevant information to emergency responders, authorized representatives, or other appropriate persons as permitted or required by law.

Unique Star Home Care Solutions is not an emergency medical service. In the event of a medical emergency, call 911.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically because of changes to our services, business practices, technology, or legal requirements.

The revised policy will be posted on our website with an updated “Last Updated” date.

16. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to:

Unique Star Home Care Solutions

Email: info@ustarcare.com

© 2026 Unique Star Home Care Solutions. All Rights Reserved.